# Contact us

If you have questions about using the service, **contact the Helpdesk** by using the **Help** button and filling out the form.

![Help button](https://1556743161-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MS8Dq_iqEIflAmbaOkI%2F-MckQspd1Rb_yieHEJfd%2F-Mco7zuOswo5CprIvdnJ%2FHelp%20button.png?alt=media\&token=a1e90834-349c-4b02-9917-404b39ba6de5)

## Content Removal

For all content removal inquiries, please contact **<content@vlex.com>**.

Alternatively, you can use the following information to contact the correct support team:

## North America

**United States**

Monday-Friday, 8:00 am – 6:00 pm Eastern Time, excluding public holidays

**Canada**

Monday-Friday, 09:00 – 17:00 Eastern Time, excluding public holidays.

<table><thead><tr><th width="159">Team</th><th width="315">Email</th><th>Phone</th></tr></thead><tbody><tr><td>vLex</td><td><p>United States - helpdesk-us@vlex.com </p><p></p><p>Canada - helpdesk-gm@vlex.com</p></td><td><p>United States +1 866 773 2782</p><p>Canada   1 (343) 700 0450</p></td></tr><tr><td>Fastcase</td><td><p>Sales - sales-fastcase@vlex.com</p><p></p><p>Support - support@fastcase.com</p></td><td><p>Toll Free:</p><p>(202) 999-4777</p><p>1 (866) 773-2782</p></td></tr><tr><td>Docket Alarm</td><td>support-docketalarm@vlex.com</td><td>+1 866 773 2782</td></tr><tr><td>Nextchapter</td><td>hello@nextchapterbk.com</td><td>+1 866 773 2782</td></tr></tbody></table>

## UK, Ireland, the Caribbean, Africa, Middle East & Asia Pacific

**UK, Ireland, the Caribbean, Africa & Middle East**

Monday-Friday, 9:00 – 17:30 GMT/BST, excluding public holidays

{% hint style="warning" %}
If you are located in Puerto Rico, the Dominican Republic, the French or Netherlands Antilles, or Haiti, please contact vLex's [Latin American](#latin-america) offices.
{% endhint %}

**Asia-Pacific**

Monday-Friday, 09:00 – 17:30 Central Indonesian Time, excluding public holidays.

<table><thead><tr><th width="136">Team</th><th>Email</th><th>Phone</th></tr></thead><tbody><tr><td>vLex</td><td><p>Support - helpdesk-gm@vlex.com</p><p> </p><p>Training - training-gm@vlex.com</p></td><td>+44 (0) 20 7284 8080</td></tr></tbody></table>

## Continental Europe

Monday-Thursday, 8:00 - 19:00 and Friday, 8:00 - 15:00 CEST, excluding public holidays.

<table><thead><tr><th width="124">Team</th><th>Email</th><th>Phone</th></tr></thead><tbody><tr><td>vLex</td><td><p>Support - soporte@vlex.com</p><p></p><p>OR - support@vlex.com</p></td><td><p>Europe   +34 900 649 672</p><p>Spain   +34 (932) 722 685</p><p>Italy   +39 800 940 510</p></td></tr></tbody></table>

## Latin America

**Mexico & Central America**

Monday-Friday, 5.30 to 16.30 hours, excluding public holidays.&#x20;

**Colombia & Peru (also Ecuador and Panama)**

Monday-Friday, 6.30 to 17.30 hours, excluding public holidays.&#x20;

**Domincan Republic (also Puerto Rico, Bolivia, Cuba and Venezuela)**

Monday-Friday, 7.30 to 18.30 hours hours, excluding public holidays.&#x20;

**Chile (also Agentia, Uruguay and Paraguay)**

Monday-Friday, 8.30 to 19.30 hours, excluding public holidays.&#x20;

<table><thead><tr><th width="120">Team</th><th width="273">Email</th><th>Phone</th></tr></thead><tbody><tr><td>vLex</td><td>Support - servicliente@vlex.com</td><td><ul><li>Brazil +55 (11) 318 17729</li><li>Chile +56 (2) 2898 6032</li><li>Colombia +57 (601) 489 6950</li><li>Mexico +52 (55) 416 97136</li><li>Peru +51 16419354</li></ul><p>Rest of LatAm +1 305 890 2982</p></td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.vlex.com/support-1/contact-us.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.