> For the complete documentation index, see [llms.txt](https://support.vlex.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.vlex.com/support-1/contact-us.md).

# Contact us

If you have questions about using the service, **contact the Helpdesk** by using the **Help** button and filling out the form.

![Help button](/files/-Mco7zuOswo5CprIvdnJ)

## Content Removal

For all content removal inquiries, please contact **<content@vlex.com>**.

Alternatively, you can use the following information to contact the correct support team:

## North America

**United States**

Monday-Friday, 8:00 am – 6:00 pm Eastern Time, excluding public holidays

**Canada**

Monday-Friday, 09:00 – 17:00 Eastern Time, excluding public holidays.

<table><thead><tr><th width="159">Team</th><th width="315">Email</th><th>Phone</th></tr></thead><tbody><tr><td>vLex</td><td><p>United States - helpdesk-us@vlex.com </p><p></p><p>Canada - helpdesk-gm@vlex.com</p></td><td><p>United States +1 866 773 2782</p><p>Canada   1 (343) 700 0450</p></td></tr><tr><td>Fastcase</td><td><p>Sales - sales-fastcase@vlex.com</p><p></p><p>Support - support@fastcase.com</p></td><td><p>Toll Free:</p><p>(202) 999-4777</p><p>1 (866) 773-2782</p></td></tr><tr><td>Docket Alarm</td><td>support-docketalarm@vlex.com</td><td>+1 866 773 2782</td></tr><tr><td>Nextchapter</td><td>hello@nextchapterbk.com</td><td>+1 866 773 2782</td></tr></tbody></table>

## UK, Ireland, the Caribbean, Africa, Middle East & Asia Pacific

**UK, Ireland, the Caribbean, Africa & Middle East**

Monday-Friday, 9:00 – 17:30 GMT/BST, excluding public holidays

{% hint style="warning" %}
If you are located in Puerto Rico, the Dominican Republic, the French or Netherlands Antilles, or Haiti, please contact vLex's [Latin American](#latin-america) offices.
{% endhint %}

**Asia-Pacific**

Monday-Friday, 09:00 – 17:30 Central Indonesian Time, excluding public holidays.

<table><thead><tr><th width="136">Team</th><th>Email</th><th>Phone</th></tr></thead><tbody><tr><td>vLex</td><td><p>Support - helpdesk-gm@vlex.com</p><p> </p><p>Training - training-gm@vlex.com</p></td><td>+44 (0) 20 7284 8080</td></tr></tbody></table>

## Continental Europe

Monday-Thursday, 8:00 - 19:00 and Friday, 8:00 - 15:00 CEST, excluding public holidays.

<table><thead><tr><th width="124">Team</th><th>Email</th><th>Phone</th></tr></thead><tbody><tr><td>vLex</td><td><p>Support - soporte@vlex.com</p><p></p><p>OR - support@vlex.com</p></td><td><p>Europe   +34 900 649 672</p><p>Spain   +34 (932) 722 685</p><p>Italy   +39 800 940 510</p></td></tr></tbody></table>

## Latin America

**Mexico & Central America**

Monday-Friday, 5.30 to 16.30 hours, excluding public holidays.&#x20;

**Colombia & Peru (also Ecuador and Panama)**

Monday-Friday, 6.30 to 17.30 hours, excluding public holidays.&#x20;

**Domincan Republic (also Puerto Rico, Bolivia, Cuba and Venezuela)**

Monday-Friday, 7.30 to 18.30 hours hours, excluding public holidays.&#x20;

**Chile (also Agentia, Uruguay and Paraguay)**

Monday-Friday, 8.30 to 19.30 hours, excluding public holidays.&#x20;

<table><thead><tr><th width="120">Team</th><th width="273">Email</th><th>Phone</th></tr></thead><tbody><tr><td>vLex</td><td>Support - servicliente@vlex.com</td><td><ul><li>Brazil +55 (11) 318 17729</li><li>Chile +56 (2) 2898 6032</li><li>Colombia +57 (601) 489 6950</li><li>Mexico +52 (55) 416 97136</li><li>Peru +51 16419354</li></ul><p>Rest of LatAm +1 305 890 2982</p></td></tr></tbody></table>