Providing Feedback & Suggestions

Learn how to provide Vincent feedback. This guide shows you how to submit a vLex feature request or report a bug directly to our product team using the feedback form.

Summary

Learn how to provide Vincent feedback. This guide shows you the official process to submit a vLex feature request or report a bug directly to our product team using the built-in feedback form, ensuring your voice is heard.

Why This is Important

Your feedback is essential to helping us make Vincent the best possible legal AI assistant. Whether you have a great idea for a new feature or have encountered an issue, providing feedback through the official channel is the most effective way to ensure it reaches the right team at vLex.

Step-by-Step Guide

Step 1: Access the Feedback Form

From the main Vincent interface, navigate to the bottom of the left-hand menu and click on 'Submit Feedback'.

Click 'Submit Feedback' to open the form.

Step 2: Select Your Feedback Type

In the feedback form, the first step is to categorize your input. Choose one of the following from the 'Feedback Type' dropdown menu:

  • Bug / Issue: Use this if something is broken or not working as expected.

  • Feature Request: Use this if you have an idea for a new feature or an improvement to an existing one.

  • General Feedback: Use this for any other comments or suggestions.

Step 3: Provide Detailed Feedback

In the 'Your Feedback' box, please provide as much detail as possible.

  • If you are reporting a bug, describe the steps you took to produce the error.

  • If you are requesting a feature, explain the problem you are trying to solve.

Step 4: Submit Your Feedback

The form will automatically include your Username and the Vincent URL you were on, which helps our team understand the context. When you are ready, click 'Submit'.

Fill out the details and click 'Submit' to send your feedback to our team.

If you are having trouble using the feedback form, you can also email your feedback directly to [email protected].

Best Practices & Pro Tips

  • Be Specific: The more detail you provide in your feedback, the easier it is for our team to understand and act on it.

  • One Idea Per Submission: If you have multiple feature requests or bug reports, it's best to submit them one at a time.

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