# Troubleshooting & FAQ

### Summary

Find answers to **common Vincent questions**. Our **Vincent FAQ** and **Vincent troubleshooting** guide provides quick solutions to the most frequently asked questions, helping you resolve issues and get back to work quickly.

### Why This is Important

This guide is designed to be your first stop for quick answers. We've compiled a list of the most common questions and troubleshooting steps to help you solve issues on your own, saving you time and effort.

### Frequently Asked Questions

Here are the answers to some of the most common questions we receive.

#### What are the minimum system requirements to use Vincent?

Vincent is a web-based application designed for modern computers. The primary requirements are a computer running **Windows 10 or newer** and the latest version of a popular web browser like **Google Chrome, Microsoft Edge, or Mozilla Firefox**. 

#### What types of files can I upload to Vincent?

Vincent supports a wide range of common legal and business document formats, including **Word (.doc, .docx), PDF, Text (.txt), and Zip archives (.zip)**. For a complete and detailed list, please see our guide on [Understanding Supported File Formats.](/vincent-by-vlex/vincent/support-and-account-administration/supported-file-formats-for-analysis.md)

#### Does Vincent use my data to train its AI models?

**No. Absolutely not.** Your prompts, your questions, and the content of any documents you upload are kept strictly private and are **never** used to train our AI models or any third-party models. For more details, please see our [Policy on User Data.](/vincent-by-vlex/vincent/security-privacy-and-compliance/understanding-data-protection.md)

#### How do I change my default search jurisdictions?

You can set your permanent default jurisdictions to make your research more efficient. This is managed in your account settings. For a step-by-step guide, please see our article on [Managing Your Default Jurisdictions.](/vincent-by-vlex/vincent/support-and-account-administration/managing-your-default-jurisdictions.md)

#### Can I get a free trial or a demo of Vincent?

Yes. The best way to see Vincent in action is to request a personalized demo with one of our product specialists. During the demo, you can discuss the possibility of a structured trial for your firm. For more details, please see our guide on [Requesting a Demo or Trial of Vincent](/vincent-by-vlex/vincent/support-and-account-administration/requesting-a-demo-or-trial-of-vincent.md).

{% hint style="info" %}
**Can't find your question here?** This page covers our most frequently asked questions. For more in-depth guides, please use the search bar at the top of the page or browse the categories.
{% endhint %}

### Best Practices & Pro Tips

* **Keep Your Browser Updated:** The most common cause of display or performance issues is an outdated web browser. Always ensure you are using the latest version.
* **Clear Your Cache:** If you are experiencing unexpected behavior, clearing your browser's cache can often resolve the issue.

### Related Articles

* [Providing Feedback & Suggestions](/vincent-by-vlex/vincent/support-and-account-administration/providing-feedback-and-suggestions.md)
* [Accessing Training, Videos, and Webinars](/vincent-by-vlex/vincent/training-and-resources-hub/accessing-training-videos-and-webinars.md)

**What's Your Next Step?**

| **New to Vincent?**                                                                                                                                                                                        | **Already a Vincent Customer?**                                                                                                                            |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [See how Vincent can transform your practice. **Request a personalized demo**.](https://vlex.com/book-a-demo?utm_source=website\&utm_medium=organic\&utm_campaign=web_trial_homepage\&campaign_id=4270741) | [If you still have questions or need help with a specific feature, our team is here to assist. **Contact our Support team**.](https://vlex.com/contact-us) |


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.vlex.com/vincent-by-vlex/vincent/support-and-account-administration/troubleshooting-and-faq.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.