> For the complete documentation index, see [llms.txt](https://support.vlex.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.vlex.com/vincent-by-vlex/vincent/support-and-account-administration/troubleshooting-and-faq.md).

# Troubleshooting & FAQ

### Summary

Find answers to **common Vincent questions**. Our **Vincent FAQ** and **Vincent troubleshooting** guide provides quick solutions to the most frequently asked questions, helping you resolve issues and get back to work quickly.

### Why This is Important

This guide is designed to be your first stop for quick answers. We've compiled a list of the most common questions and troubleshooting steps to help you solve issues on your own, saving you time and effort.

### Frequently Asked Questions

Here are the answers to some of the most common questions we receive.

#### What are the minimum system requirements to use Vincent?

Vincent is a web-based application designed for modern computers. The primary requirements are a computer running **Windows 10 or newer** and the latest version of a popular web browser like **Google Chrome, Microsoft Edge, or Mozilla Firefox**. 

#### What types of files can I upload to Vincent?

Vincent supports a wide range of common legal and business document formats, including **Word (.doc, .docx), PDF, Text (.txt), and Zip archives (.zip)**. For a complete and detailed list, please see our guide on [Understanding Supported File Formats.](/vincent-by-vlex/vincent/support-and-account-administration/supported-file-formats-for-analysis.md)

#### Does Vincent use my data to train its AI models?

**No. Absolutely not.** Your prompts, your questions, and the content of any documents you upload are kept strictly private and are **never** used to train our AI models or any third-party models. For more details, please see our [Policy on User Data.](/vincent-by-vlex/vincent/security-privacy-and-compliance/understanding-data-protection.md)

#### How do I change my default search jurisdictions?

You can set your permanent default jurisdictions to make your research more efficient. This is managed in your account settings. For a step-by-step guide, please see our article on [Managing Your Default Jurisdictions.](/vincent-by-vlex/vincent/support-and-account-administration/managing-your-default-jurisdictions.md)

#### Can I get a free trial or a demo of Vincent?

Yes. The best way to see Vincent in action is to request a personalized demo with one of our product specialists. During the demo, you can discuss the possibility of a structured trial for your firm. For more details, please see our guide on [Requesting a Demo or Trial of Vincent](/vincent-by-vlex/vincent/support-and-account-administration/requesting-a-demo-or-trial-of-vincent.md).

{% hint style="info" %}
**Can't find your question here?** This page covers our most frequently asked questions. For more in-depth guides, please use the search bar at the top of the page or browse the categories.
{% endhint %}

### Best Practices & Pro Tips

* **Keep Your Browser Updated:** The most common cause of display or performance issues is an outdated web browser. Always ensure you are using the latest version.
* **Clear Your Cache:** If you are experiencing unexpected behavior, clearing your browser's cache can often resolve the issue.

### Related Articles

* [Providing Feedback & Suggestions](/vincent-by-vlex/vincent/support-and-account-administration/providing-feedback-and-suggestions.md)
* [Accessing Training, Videos, and Webinars](/vincent-by-vlex/vincent/training-and-resources-hub/accessing-training-videos-and-webinars.md)

**What's Your Next Step?**

| **New to Vincent?**                                                                                                                                                                                        | **Already a Vincent Customer?**                                                                                                                            |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [See how Vincent can transform your practice. **Request a personalized demo**.](https://vlex.com/book-a-demo?utm_source=website\&utm_medium=organic\&utm_campaign=web_trial_homepage\&campaign_id=4270741) | [If you still have questions or need help with a specific feature, our team is here to assist. **Contact our Support team**.](https://vlex.com/contact-us) |