Troubleshooting & FAQ

Find answers to common Vincent questions. Our Vincent FAQ and Vincent troubleshooting guide provides quick solutions to the most frequently asked questions.

Summary

Find answers to common Vincent questions. Our Vincent FAQ and Vincent troubleshooting guide provides quick solutions to the most frequently asked questions, helping you resolve issues and get back to work quickly.

Why This is Important

This guide is designed to be your first stop for quick answers. We've compiled a list of the most common questions and troubleshooting steps to help you solve issues on your own, saving you time and effort.

Frequently Asked Questions

Here are the answers to some of the most common questions we receive.

What are the minimum system requirements to use Vincent?

Vincent is a web-based application designed for modern computers. The primary requirements are a computer running Windows 10 or newer and the latest version of a popular web browser like Google Chrome, Microsoft Edge, or Mozilla Firefox.

What types of files can I upload to Vincent?

Vincent supports a wide range of common legal and business document formats, including Word (.doc, .docx), PDF, Text (.txt), and Zip archives (.zip). For a complete and detailed list, please see our guide on Understanding Supported File Formats.

Does Vincent use my data to train its AI models?

No. Absolutely not. Your prompts, your questions, and the content of any documents you upload are kept strictly private and are never used to train our AI models or any third-party models. For more details, please see our Policy on User Data.

How do I change my default search jurisdictions?

You can set your permanent default jurisdictions to make your research more efficient. This is managed in your account settings. For a step-by-step guide, please see our article on Managing Your Default Jurisdictions.

Can I get a free trial or a demo of Vincent?

Yes. The best way to see Vincent in action is to request a personalized demo with one of our product specialists. During the demo, you can discuss the possibility of a structured trial for your firm. For more details, please see our guide on Requesting a Demo or Trial of Vincent.

A conversation in my history shows a question mark. What does it mean?

A question mark is the Action Required status: Vincent has paused because it needs something from you before it can finish. Open the conversation to see what it is waiting for, most often a clarifying question about your request, or a document that has not been added yet. Reply in the conversation so Vincent can carry on.

A conversation in my history shows an exclamation mark. What do I do?

An exclamation mark is the Error encountered status: Vincent could not complete the conversation. Open the conversation and run your query again. If it fails a second time, contact vLex Support and include the conversation name and the workflow you were running, so our team can trace it.

For a full description of all five indicators, see Accessing Vincent and Navigating the Interface.

Can't find your question here? This page covers our most frequently asked questions. For more in-depth guides, please use the search bar at the top of the page or browse the categories.

Best Practices & Pro Tips

Keep Your Browser Updated: The most common cause of display or performance issues is an outdated web browser. Always ensure you are using the latest version.
Clear Your Cache: If you are experiencing unexpected behavior, clearing your browser's cache can often resolve the issue.

What's Your Next Step?

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If you still have questions or need help with a specific feature, our team is here to assist. Contact our Support team.

Last updated 20 days ago

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