How to Contact vLex Support

Summary

Contact our global support team for assistance with your vlex legal research, account questions, or technical issues. You can reach us via the in-platform Help button or by finding the direct email and phone number for your region.

Why This is Important

Our expert support team is here to ensure you get the most value from vLex Library. Contacting us is the fastest way to resolve issues, get answers to your questions, and receive personalized assistance to enhance your research workflow.

How to Get Help

Option 1: Use the In-Platform Help Form (Recommended)

The quickest way to get in touch is by using the built-in help form.

1. Click the Help button located at the bottom of the main menu on the left.

2. Fill out the form with your question or a description of the issue.

3. This form automatically includes details about your account, helping our team resolve your query faster.

Option 2: Contact Your Regional Support Team Directly

You can also contact our teams via email or phone. For a complete and detailed list of contact information for all countries, please visit our official Contact Us page. A summary of our main regional contacts is provided below for your convenience.

• North America (US & Canada):

  • Email: [email protected]

  • Phone: +1 866 773 2782

• UK, Ireland, Caribbean, Africa, Middle East & Asia Pacific:

  • Email: [email protected]

  • Phone: +44 (0) 20 7284 8080

• Continental Europe:

  • Email: [email protected]

  • Phone: +34 900 649 672

• Latin America:

  • Email: [email protected]

  • Phone: +1 305 890 2982 (Rest of LatAm)

Best Practices & Pro Tips

• Be Specific: When contacting support, provide as much detail as possible, including the title of the document you were viewing or the search terms you used. This will help us diagnose the issue more quickly.

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What's Your Next Step?